Support & Contact
We're here to help you get the most out of NoteDM. This page describes how to reach us, what to expect, and answers to common questions.
Email us
support@notedm.comCall us
+91 7020509435Location
Sr. No. 51/1, Plot No. 82/B, Talera Nagar, Wadgaon Sheri, Pune 411 014, India
Frequently asked questions
How fast does NoteDM reply to a comment?
Within seconds. The moment someone comments on a reel with an automation, the public reply and the opening DM go out automatically — even at 2am or during a launch spike.
Why isn't my automation sending DMs?
The usual causes: the automation is switched off, your Instagram connection expired (reconnect from the dashboard), or you've hit your plan's monthly DM limit. Check the automation's status on your dashboard first — and if it still looks right, message us below.
How do I put a link in the DM?
Add it in the automation's "Links" section — not pasted inside the message text. That gives your DM the "Send me the link" button, a link preview, and click tracking.
How do I upgrade, downgrade or cancel my plan?
Everything is self-serve from Billing in your dashboard. Changes take effect immediately; cancellations stop the next renewal and you keep access until the period ends.
How do Enterprise team seats work?
The Enterprise owner gets a Team page to invite up to 10 members by email. Each member connects their own Instagram account and is covered by the team's Enterprise plan — remove a member anytime to free their seat.
Account and billing
For subscription questions, invoices, or payment issues, use the Billing section in your dashboard when signed in. Many changes (such as plan changes or cancellation) can be managed directly from your account.
Product support
For technical questions, onboarding help, or troubleshooting product behavior, contact us using the form above. Please include:
- The email address on your account
- A short description of the issue and what you expected to happen
- Screenshots or error messages if relevant (avoid sharing passwords or secrets)
What support does not cover
- Legal advice — consult a qualified professional for legal questions
- Guarantees about third-party platforms' policies, approvals, or enforcement (including Instagram and YouTube)
- Custom development unless separately agreed in writing
Bug reports and suggestions
We welcome bug reports and product feedback. Including steps to reproduce and your browser or environment details helps us prioritize fixes and improvements.
Privacy-related requests
For privacy rights requests (such as access or deletion), see our Privacy Policy and contact us using the same channels, clearly marking your message as a privacy request.
Business details
Product
NoteDM
Support email
support@notedm.com
Phone
+91 7020509435
Registered address
Sr. No. 51/1, Plot No. 82/B, Talera Nagar, Wadgaon Sheri, Pune 411 014, India