Support & Contact

Frequently asked questions

• 01How fast does NoteDM reply to a comment?

  Within seconds, around the clock. Once a reply rule is on, NoteDM posts the public reply and sends the DM as soon as a matching comment arrives.

• 02Why isn't my automation sending DMs?

  Check that your Instagram account is a Business or Creator account and still connected, that the automation is turned on for that reel or post, that the comment matches your keyword, and that you haven't used up your plan's monthly DM allowance. If everything looks right, email support@notedm.com with your account email and the reel involved.

• 03How do I put a link in the DM?

  When you set up a rule, write your opening message and add the link you want to share. The DM goes out with a "Send me the link" button, and the link arrives as soon as the viewer taps it.

• 04How do I upgrade, downgrade or cancel my plan?

  You can start a paid plan or the 7-day trial from the pricing page. To cancel, email support@notedm.com from your account's email address or call +91 7020509435; cancelling stops the next renewal and you keep access through the period you've paid for. See the Refund & Cancellation Policy for details.

• 05How do Enterprise team seats work?

  Enterprise includes 10 team seats, and each seat holder connects and manages their own Instagram account. The Owner manages billing and the team, Admins manage automations and the roster without billing access, and Members manage only their own account. Owners and Admins see which accounts are connected and summary activity, not private message contents.